About the Cairn Group
Our team are the best in the business and their passion shines through in everything they do, which in turn makes us feel confident that our guests will receive first class service – always.
We pride ourselves on offering tailor-made, bespoke solutions for our guests. Whether they are travelling for business, looking to host the perfect corporate event or simply in pursuit of some relaxation and down time, we will always strive to provide the best possible experience.
At Cairn Group we feel we have accomplished something truly unique in such a fast moving industry; the balance of the very best family traditions and personal approach to customer care, combined with a diverse hotel, bar and restaurant portfolio – all offering excellent value for our guests.
Our ethos is simple; outstanding service and exceptional food and drink offered in luxurious and often unique surroundings, where the customer comes first – as they always have.
We have built Cairn Group on our core values and these have shaped us and our people into what we are today. These values reflect the principles and beliefs of the business founders and senior management team, which are communicated to our people across all levels of the business.
Our customer always comes first
Whether they are travelling with business, looking to make a corporate booking or simply in pursuit of some down time, our customers always come first and we continually strive to better their experience with Cairn Group. We are always challenging ourselves to improve our already exceptional customer offering – from staff training and investment into facilities, to seeking out the very best food and drink ingredients and innovations.
Our people are what make us great
We recognise and reward talent across all levels of the business, priding ourselves on offering opportunity and training for every member of staff. A number of our people have moved into new developmental roles over the years throughout different parts of the business and this is testament to the hard work and passion that typically makes a Cairn Group employee. We firmly believe that a happy team will ensure a happy customer and it’s on this basis that we continue to recruit the very best in the industry, making our guests’ experiences all the more exceptional.
We believe change is a good thing
Cairn Group is continually looking to challenge the status quo of the industry and recognises the need for regular change to keep up with the demands of the customer. The last five years have seen us invest over £40m in acquiring and improving the company’s burgeoning portfolio and we aren’t about to stop there. The next few years will see us continue to invest and implement exciting plans which will further improve our customer offering. At Cairn Group, we don’t sit still.
Cairn Group Cares
We understand that we have a responsibility to give something back to our local communities, to make a difference wherever we can – Cairn Group has a conscience. We run a number of internal initiatives which we encourage our staff to get involved in, supporting numerous charities and organisations across the UK. Wherever possible, we also encourage our people to nominate charities that are close to their hearts and we encourage independent fundraising initiatives which may be of particular resonance to them personally – this might be through financial support or time taken out of their working day. Our customers continue to support Cairn Group’s fundraising activities and we remain sincerely thankful for their help and support over the years.