Core Values

We have built Cairn Group on our core values and these have shaped us and our people into what we are today. These values reflect the principles and beliefs of the business founders and senior management team, which are communicated to our people across all levels of the business.

Our customer always comes first

Whether they are travelling with business, looking to make a corporate booking or simply in pursuit of some down time, our customers always come first and we continually strive to better their experience with Cairn Group. We are always challenging ourselves to improve our already exceptional customer offering – from staff training and investment into facilities, to seeking out the very best food and drink ingredients and innovations.

 Our people are what make us great 

We recognise and reward talent across all levels of the business, priding ourselves on offering opportunity and training for every member of staff. A number of our people have moved into new developmental roles over the years throughout different parts of the business and this is testament to the hard work and passion that typically makes a Cairn Group employee. We firmly believe that a happy team will ensure a happy customer and it’s on this basis that we continue to recruit the very best in the industry, making our guests’ experiences all the more exceptional.

We believe change is a good thing

Cairn Group is continually looking to challenge the status quo of the industry and recognises the need for regular change to keep up with the demands of the customer. The last five years have seen us invest over £40m in acquiring and improving the company’s burgeoning portfolio and we aren’t about to stop there. The next few years will see us continue to invest and implement exciting plans which will further improve our customer offering. At Cairn Group, we don’t sit still.

Cairn Group Cares

We understand that we have a responsibility to give something back to our local communities, to make a difference wherever we can – Cairn Group has a conscience. We run a number of internal initiatives which we encourage our staff to get involved in, supporting numerous charities and organisations across the UK. Wherever possible, we also encourage our people to nominate charities that are close to their hearts and we encourage independent fundraising initiatives which may be of particular resonance to them personally – this might be through financial support or time taken out of their working day. Our customers continue to support Cairn Group’s fundraising activities and we remain sincerely thankful for their help and support over the years.


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